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RSUI's claim department is dedicated to providing prompt, superior customer support. Due to the Specialty type of risks and exposures that are underwritten, RSUI has staffed its claim department with individuals who possess a high degree of technical expertise and claim handling skills.

The RSUI Claim Department is comprised of (6) specialized units in Atlanta and (1) specialized unit in California.

The RSUI Specialized Claim Units

• Property Unit
• Excess Casualty & Umbrella Unit
  • Environmental Specialist
  • Construction Defect Specialist
• Directors & Officers Liability Unit
  • EPL Specialist
• Professional Liability Unit
• Primary General Liability Unit
  • Environmental Specialist
  • Construction Defect Specialist
• Binding Authority Unit
  • General Liability Specialist
  • Property Specialist
  • Inland Marine Specialist
  • Professional Liability Specialist, including Mono-Line Liquor Liability

Submitting a Claim

If you are a holder of an RSUI policy with a claim, please contact your insurance broker. They will be able to quickly walk you through the claims reporting process.  If you are unable to contact your broker please send your loss to reportclaims@rsui.com or fax the claim to: (404) 231-3755.

If you are a wholesale broker filing a claim, please contact us via e-mail at reportclaims@rsui.com.

After Business Hours or Weekends

Please report catastrophic property claims (after business hours and weekends only) or emergency claims (after business hours and weekends only) which need imediate response and that cannot wait until the next business day to claims@englemartin.com and mkoski@rsui.com simultaneously to ensure prompt handling. If you are unable to e-mail losses in you may use the phone numbers listed below.

For insured's who are insured through the North Carolina Wind Pool, please send claims to catclaims@rjmw.com and mkoski@rsui.com simultaneously.